Wednesday, June 30, 2010

Rogue Brewery

720 Southwest Bay Blvd.
Newport, OR
‎ 97365
(541) 265-3188
Website

As excited as I was to eat here and drink the delicious beers, my enthusiasm faded quickly. When I got my French dip, the portion was small. Okay, I can deal with that, but when I looked at the bread, I noticed that there was fresh human blood on it. So gross. I alerted the server, who was embarrassed, and took it back. She assured me that she would "try to get it comped." Seriously? Try? I almost just ate your cook's blood. She came back in a few minutes to assure me she was able to comp the WHOLE sandwich. The general consensus was that they certainly could have bought me a beer. Or a round for the table. I mean, we were AT the brewery.

Afterwards, the bartender on the way out bragged to us that he was the one responsible for taking care of comping it. I am sorry, but if I served you a contaminated sandwich, I would do whatever I could to make it right. Not brag that I "took care of it." Sad.

2 comments:

mcrespo26 said...

Suck that you had a bad time a rogue. I have been there many times and always had a good time. You should give it another try. I recommend the salmon burger and some buffalo chip,goes great with a double dead guy!

Thad S. said...

I wish that was the extent of it, but the place is so poorly run that the founder contacted me personally, acted as if he would make it right, after which he did nothing, and then when I contacted him about doing nothing, implied that I was making it up. I will NEVER drink a Rogue beer again, and I tell everyone my story. It was some of the worst customer service I have ever experienced in my life. Even more, I was highly offended by the absurdity of the CEO's communications with me.